I still recall vividly the time when I attended the grand opening of the Sheraton Hotel, Cotai Central in Macao in 2012 as part of the Malaysian media team. Fast-forward 4 years and the hotel has now been designated “Sheraton Grand”, a truly deserving award. This new premier tier recognizes exceptional Sheraton hotels and resorts for their enticing destinations, distinguished designs and excellence in service and guest experiences. These qualities have to be constantly maintained, if not … [Read more...]